Effective Date: 21/11/2025
At Still Strength, we understand that plans can change. To ensure fairness and clarity for everyone, we offer the following refund guidelines:
✔ Full Refund — 48+ Hours Notice
If you need to cancel your booking and provide at least 48 hours’ notice, you will receive a full refund, including any deposit paid.
✖ Cancellations Within 48 Hours
Cancellations made less than 48 hours before your session or course start time are not eligible for a refund, and the deposit will be retained to cover preparation and reserved time.
📌 Deposits
A 20% deposit is required at the time of booking. This deposit is fully refundable when cancellations are made with 48 hours or more notice.
If you have any questions or need assistance with a booking, please contact our team — we’re here to help.
Refund Process
If you are eligible for a refund, the process is simple:
- Submit Your Cancellation Request
Email or message Still Strength with your booking details and the reason for cancellation. - Refund Approval
Our team will review your request to confirm it meets the 48-hour notice requirement. - Refund Issued
Approved refunds will be processed back to your original payment method (via Stripe). - Timeframe
Refunds are typically completed within 3–5 business days, depending on your bank or card provider.
If you have any concerns during this process, we’re always happy to help.
Need Help?
If you’re unsure whether you qualify for a refund, please don’t hesitate to contact us:
📧 stillstrengthcoaching@gmail.com